SmartChat
Say goodbye to the language barriers and stay in touch with your Guests.
A new dimension of Guest service! Your multichannel communication tool with automatic translation in every language and Digital Hotel Guide. Upgrade your hotel incomes and Guests’ experience to the next level.
Our clients
The Digital Hotel GuideBook in action!
Crystal Mountain
Gwiazda Morza Resort & SPA
Hotel Grano
Hotel Ryn
Up to
133
languages are translated
automatically
automatically
5
communication
channels
channels
Up to
30%
more revenue through the sale
of additional services
of additional services
Many benefits.
In one place.
No more
language barriers
Communication with Guests in their own languages with automatic real-time translation.
Personalize your
Guests' service
The reception gains time to tailor service to each Guest and foreign Guests are served in their own language.
Sell more
easier
Use 5 communication channels to reach your Guests directly with promotions and offers.
Collect
positive reviews
Personalized Guests’ service contributes to their satisfaction, positive reviews, and return bookings.
Collect
Guests Data
Your Guests’ real data remain in the hotel’s database regardless of the source of the reservation.
Present
promotions immediately
You edit and add new information to your Digital Hotel Guide in a few minutes. Mass Messaging setup is just as easy.
Save time
and money
Do not waste time and resources on printouts and answering the same Guests’ questions.
No installation,
no apps
No need to installi additional software. The mobile app is available only for operational hotel employees.
Live preview
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Get SmartChat
7 days for free
7 days for free · Commitment-free
7 days for free · Commitment-free
Your best tool for Guests' communication
Test it live. It’s so simple!
Live preview
You can scroll and click! ->
Get SmartChat
7 days for free
7 days for free · Commitment-free
Full Informer configuration available after creating an account
7 days for free · Commitment-free
Trusted by
Say goodbye
to the language
barriers and stay
in touch with
your Guests.
Imagine a tool that handles communication with your Guests in any language, without the need to install additional app or software, collects real data of your Guests, and through which you can reach them directly via WhatsApp, SMS, or other channels! This is SmartChat – your simple, and favorite hotel tool.
Your Guests will love it! They can reach your hotel in their own language from anywhere and at any time, even before their arrival. They just have your hotel on their own phones.
So fast, so simple and so friendly – just so Smart! Believe in technology that supports green solutions. Stay Smart, just Chat!
Your Guests will love it! They can reach your hotel in their own language from anywhere and at any time, even before their arrival. They just have your hotel on their own phones.
So fast, so simple and so friendly – just so Smart! Believe in technology that supports green solutions. Stay Smart, just Chat!
Say goodbye
to the language
barriers and stay
in touch with
your Guests.
Imagine a tool that handles communication with your Guests in any language, without the need to install additional app or software, collects real data of your Guests, and through which you can reach them directly via WhatsApp, SMS, or other channels! This is SmartChat – your simple, and favorite hotel tool.
Your Guests will love it! They can reach your hotel in their own language from anywhere and at any time, even before their arrival. They just have your hotel on their own phones.
So fast, so simple and so friendly – just so Smart! Believe in technology that supports green solutions. Stay Smart, just Chat!
Your Guests will love it! They can reach your hotel in their own language from anywhere and at any time, even before their arrival. They just have your hotel on their own phones.
So fast, so simple and so friendly – just so Smart! Believe in technology that supports green solutions. Stay Smart, just Chat!
Mass Messaging
Inform, sell, and generate revenue. Massively.
One message.
Infinite possibilities.
Announce promotions, events, failures, collect feedback after Guests leave, and much more.
One message.
Infinite possibilities.
Announce promotions, events, failures, collect feedback after Guests leave, and much more.
Communication channels.
You can send a mass message via communication channels such as WhatsApp, E-mail, or SMS.
Schedule.
Plan messages ahead of time.
Or send it right away. It’s all up to you.
Or send it right away. It’s all up to you.
Reach every Guest.
With one message.
Specify a group or select individual Guests.
Each of them will get a message on an available channel.
Each of them will get a message on an available channel.
Our partner in mass messaging via SMS and WhatsApp.
Vonage, a global cloud communications leader, helps businesses accelerate digital transformation offering Communications APIs and fully programmable unified communications, conversational commerce and contact center applications.
Vonage, a global cloud communications leader, helps businesses accelerate digital transformation offering Communications APIs and fully programmable unified communications, conversational commerce and contact center applications.
Reviews
Why SmartHotel is the future of hospitality.
SmartHotel not only gives you a great tool for communication but also opens new business opportunities. Thanks to its Mass Messaging module that enables us to reach all our Guests, our restaurant’s turnover increased by 20%.
Anna Gasińska, General Manager Wawel Queen Hotel
We have improved our quality of service without giving up on our traditional hospitality – and looking at recent reviews, our Guests appreciate that.
Adam Ziętek, Chief Operating Officer Dune Beach Resort
FAQ
Frequently asked questions
How is SmartChat different from my website?
Your website is used to directly sell your reservations. SmartChat is designed to provide all the information to your Guests before their arrival and during their stay at your property, as well as it gives both you and your Guests the platform for live communication. Your hotel can collect real Guest data, and marketing consent and use it to generate more revenue!
Does the implementation of SmartChat require additional training for my employees?
Absolutely not. SmartChat can be set up by one person in just 30 minutes. The only task of your Guest Services departments remains to point out the QR code to your Guests on the stand at the reception desk and ask them to scan it.
Can I edit sections, widgets, and automatic replies myself?
Of course! All settings are on your side. You decide yourself if and which widgets and sections should be active on your account. You can fill them with content - text, images, links, and pdf files. You can freely set the order of widgets, name the sections, and choose a color scheme that matches your brand! Your response to your Guests’ questions can be even faster - you can set the automatic replies for the most common questions your Guest have in the Chat windows.
Can I add more language versions?
At the moment we support EN, ES, DE, and PL versions. We have plans to add more language versions in the coming months. If you need any additional ones, let us know and we will let you know what we can do for you in this matter.
How do I try it and do I have to commit?
SmartChat is a subscription product (like Netflix or Spotify). You can sign up for a free account and use it for free for 7 days without any commitment. So you don't need to sign any additional contract, and you will only pay if you decide to keep SmartChat in your hotel after the trial period.
But we already have our mobile app.
Great! With SmartChat, you can further promote your app and increase the number of downloads. We know that not all arriving Guests install the hotel app - you can then encourage them to simply scan the QR code at the reception desk, and add a special widget to your hotel's account to redirect those who have not installed the hotel app yet.
How should Guests start using SmartChat in my hotel?
In your account you will find ready-made materials with personalized graphics for your hotel - they include a QR code and a link to your hotel's SmartChat. Graphics with a QR code simply need to be set up, for example, at the reception desk and then your front desk staff will ask and encourage each Guest to scan the QR code at check-in.
What's more, keep in mind that the QR code leads directly to the SmartChat in the web browser on the Guest’s phones. Therefore, it is a very good practice to also add a link to this page in the welcome messages or booking confirmations, which Guests receive before their arrival. The combination of these two simple tactics guarantees an increase in the usability of your SmartChat, and thus Guest satisfaction and a sense of comfort during their stay.
